In addition to our statutory obligations, NE Loft Ltd guarantee the works against faulty materials and workmanship after the installation as follows:

  1. Hardwood and PVCu extrusions and vacuum formed panels are guaranteed not to discolour or degenerate structurally for a period of ten years.
  2. Sealed double glazed units are guaranteed not to form condensation within the cavity for a period of five years.
  3. All mechanical parts such as locks, hinges, handles etc that are subject to wear and tear are guaranteed against malfunction under normal use for a period of one year.
  4. This guarantee is conditional on the works being adequately and properly maintained and does not cover any physical damage caused by misuse, impact, abrasion or cleaning with a non-proprietary chemical.
  5. Notice of any claim under this guarantee must be made in writing to the Company within fourteen days of the alleged defect becoming apparent.
  6. This guarantee is not transferable unless requested in writing and agreed to by the Company, and is subject to an administration fee, which will be advised by the Company at the time of the request.